Effective date: June 2026
bd11 App Privacy Policy
This policy explains how the bd11 App collects, stores, uses, and deletes information for users in Dhaka and across the country, with the language kept simple
Taking into account your phone, browser, and account, we only see limited information; for transactions based on bKash, Nagad, or Rocket, only necessary records are kept
At any step you bd11 Login And bd11 Register You can go back to the page; how permissions work before installing the APK is also clearly explained below
How data is collected in the bd11 App
Collected from 3 places
Account information
Registration requires name, phone number, and login information
Device information
Model, operating system, and app version are captured
Usage log
Which page was opened, with time included
Cookies also work here; they remember language, session, and security preferences, so you don't have to set them again
Many users in Dhaka access via mobile data, so we keep logs to load pages on weak networks
Data protection and retention
Stored in 2 layers
Encrypted storage
Sensitive information is encrypted and stored
Limited access
Not all team data is viewed; only necessary members view it
Secure server
Server monitoring works to keep 99.9% uptime
Direct financial information is replaced with tokens and references to reduce risk, and account history remains clean
What data is used for
Used for 4 essential purposes
Login verification
Additional verification on unfamiliar devices
Account sync
Same settings appear on multiple devices
Support response
Last activity is viewed to detect problems
Some tasks slower without cookies, but alternatives exist, such as blocking cookies from the browser or signing in again
Rocket or Nagad users often check transaction references to match; that match helps the support team respond quickly
When data is shared
Shared only in 3 circumstances
Legal requirement
If required by law, specific information must be
Service partner
Limited data goes with hosting and analytics services
Account security
If fraud is suspected, records are reconciled
We do not share personal profiles with external advertisers; when shared, it is for operational purposes, not for promotions
Deletion and your rights
There are 5 rights
Right to access
You may request a copy of your data
Right to rectify
If incorrect, you may request an update
Deletion request
When the account is closed, unnecessary data is reduced
When retention period ends, logs and history are deleted according to specific rules; if there is no legal reason to keep them longer
If bd11 Terms Or Responsible use Questions about it are also handled by the same team
Privacy contact
Reply usually arrives within 1 day
Many Dhaka-based users verify quickly with bKash and Nagad; if you have questions, contact support and state the issue clearly
If you have requests about bd11 App account, cookies, or data-protection, write on contact page
Download bd11 APK